Mary Portas: Secret Shopper

In this brand new series, Mary Portas has changed sides - rather than helping businesses to maximise profits, she's now championing the shopper and battling to get Britain's biggest chains to put customers first. Mary believes that Britain is cowering under a cloud of poor customer service and that we've never had it so bad. By using the stealth weapon of secret shopping, she exposes shoddy customer service and uses the evidence to give company bosses a wake-up call. And, with the help of her c…