The Shelbourne

At the exclusive five star Shelbourne Hotel, the prevailing ethos is about attention to detail. Whether it's a demanding bride, an international celebrity, a head of state or the entire Irish Rugby team, the staff are trained to please with panache and a smile. Now, for the first time, the exclusive 190 year-old Dublin institution has allowed cameras access to the front and back of house. The series captures what it takes to deliver five star service to some of the worlds most demanding cliente…